Mobile Ordering FAQ

Welcome to the Nosh Mobile Ordering FAQ. Here you will find answers to commonly asked questions about our mobile ordering service.


General Questions

Q: What is Nosh Mobile Ordering?

A: Nosh Mobile Ordering allows you to place orders directly from our app or website and pick them up at your convenience. It's fast, easy, and convenient.

Q: How do I get the Nosh app?

A: You can download the Nosh app from the App Store or Google Play Store.


Placing an Order

Q: How do I place an order using the Nosh app or website?

A: Open the Nosh app or website, select your desired items from the menu, customize your order, and proceed to checkout. Choose your pickup location and time, then confirm your order.

Q: Can I customize my order?

A: Yes, you can customize your order by selecting different options for each item, such as toppings, sauces, and sides.

Q: How do I know if my order has been received?

A: Once your order is confirmed, you will receive a confirmation message in the app or on the website. You can also track your order status in real-time.


Payment and Pricing

Q: What payment methods are accepted?

A: We accept major credit and debit cards, as well as mobile payment options like Apple Pay and Google Pay.

Q: Are there any additional fees for using mobile ordering?

A: No, there are no additional fees for using our mobile ordering service.



Q: How do I pick up my order?

A: Go to the designated pick-up area at your selected Nosh location and provide your order number to the staff. Your order will be ready at the scheduled time.

Q: Can someone else pick up my order for me?

A: Yes, you can designate someone else to pick up your order. Just make sure they have the order number and confirmation details.


Order Issues

Q: What should I do if there is a problem with my order?

A: If there is an issue with your order, please contact the Nosh location where you placed the order. Our staff will assist you in resolving the issue.  Alternatively, you can email us at

Q: Can I cancel or modify my order after it has been placed?

A: Once an order is placed and confirmed, it cannot be modified. If you need to cancel your order, please contact the Nosh location directly as soon as possible.  Alternatively, you can email us at



Q: Is mobile ordering available at all Nosh locations?

A: Mobile ordering is available at most Nosh locations. Please check the app or website for the availability of specific locations.

Q: Do I earn reward points when I order through the app or website?

A: Yes, you will earn reward points for qualifying purchases made through the app or website. Make sure you are logged into your Nosh account to accumulate points.

Q: How can I provide feedback about my mobile ordering experience?

A: We value your feedback. You can provide feedback through the app, website, or by contacting our customer service at [contact information].


If you have any other questions or need further assistance, please contact our customer service team at